All consultations are by appointment

Please call (03) 6243 8611 or book  your appointment online here.

Consultations are available by appointment only from 8:00 AM to 6:00 PM, Monday through Friday. Standard appointment time is 15 minutes. While we strive to accommodate same-day and walk-in appointments, availability is not guaranteed, and we recommend calling ahead or booking online via our website or HotDoc. For more complex issues, extended appointments are available—please inform reception if you require extra time. Emergencies may occasionally cause delays, and for medical emergencies, please call 000. For after-hours care, you can access support by calling 1800 225 584 or visiting a Medicare Urgent Care Clinic. Telehealth appointments are also available, simply call the practice or book online. Home visits should be discussed with your doctor.  Interpreting services are available upon request.

Recalls and Results: Non-urgent results can be obtained by calling the practice. Our doctors use a recall system, allowing staff to schedule appointments if necessary. Appointment reminders and non-urgent recalls are sent via an encrypted text message system unless you have opted out of this service. Please note that, as telephone is our preferred method of contact, it is our policy to respond to emails within 48 hours when deemed appropriate. Telephone calls are addressed on a case-by-case basis, following your doctor’s instructions. For further clarification, please contact the clinic.  Calls are answered during business hours, typically 8 AM to 5:30 PM, Monday to Friday, and 8 AM to 12 PM on Saturdays. If a call is deemed urgent, it will be handled immediately or redirected to the appropriate staff member for assistance. Emails are reviewed and replied to within 24 to 48 hours during business hours. You will be notified of any urgent results by your doctor or Practice Nurse.

If you are booking a consultation for a specialised treatment, please inform our receptionists so they can assure adequate time is reserved.

When cancelling appointments, patients are asked to 2 hours’ notice.  This allows time for the appointment spot to be allocated to another patient.  Charges will apply for non-attendance or late cancellation of appointments.

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